Musculoskeletal disorders and stress in checkout cashiers 2005
SND-ID: snd0846-1. Version: 1.0. DOI: https://doi.org/10.5878/002747
Göran Hägg - National Institute for Working Life, Work and Health
Annika Kihlstedt - National Institute for Working Life, Work and Health
Arbetslivsinstitutet - Work and Health
As a complement to an investigation of work movements, the prevalence of musculoskeletal disorders and stress at work was investigated among checkout cashiers in a number of shops belonging to the same company during May 2005. The disorder prevalence was assessed by a NMR-questionnaire form. The stress load was assessed by a stress-energy questionnaire according to Kjellberg and Iwanowski. In addition, questions about stressing factors at work were put. Fifty cashiers from seven shops in a metropolitan area filled in the questionnaire. The cashiers had an average age of 24 years. In spite of this the prevalence of musculoskeletal disorders was quite high. The stress-energy results showed a picture of experienced stress in many subjects but positive energy readings in most subjects. Several operations were experienced as physically straining, especially lifting heavy objects. The behaviour of the customers was the major course for stress. Unfriendly or tardy behaviour, piling up products, complaints about and return of products were mentioned. Bad design or function of the computer system or ot... Show more..
To study physical and psychological burden on the cashiers in grocery stores. Show less..
Data contains personal data
Unit of analysis
Time period(s) investigated
2005-05-01 – 2005-05-31
Number of individuals/objects
- Mode of collection: Self-administered questionnaire
- Time period(s) for data collection: 2005-05-01 – 2005-05-31
- Data collector: National Institute for Working Life, Expertgruppen för ergonomisk dokumentation
- Source of the data: Population group
Geographic location: Sweden
Geographic description: Stockholmsområdet
Work and Health
- Funding agency: National Institute for Working Life, Expertgruppen för ergonomisk dokumentation
Working conditions (CESSDA Topic Classification)
Medical and health sciences (Standard för svensk indelning av forskningsämnen 2011)
Occupational health and environmental health (Standard för svensk indelning av forskningsämnen 2011)
Health (CESSDA Topic Classification)
General health and well-being (CESSDA Topic Classification)
Pain, Back pain, Sick leave, Symptoms, Sales personnel, Work study, Repetitive work, Laterality, Musculoskeletal system, Joints, Workload, Cumulative trauma disorders, Observation, Pain, Stress, psychological, Occupational exposure, Industrial injuries, Working conditions, Height (physiology), Weight (physiology)
Hägg, G.M., & Kihlstedt, A. (2006) Musculoskeletal disorders and stress in checkout cashiers. Proceedings from IEA-2006, Maastricht, Elsevier, Amsterdam.
Kihlstedt, A., & Hägg, G.M. (2005) Kassörers interaktion med kassa och kunder inom dagligvaruhandeln. Arbetslivsrapport 2005:37. Stockholm: National Institute for Working Life. ISSN 1401-2928
Kihlstedt, A., & Hägg, G.M. (2006) Cashier work and counter design - video movement analysis, musculoskeletal disorders and customer interaction.
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