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Arbetslivsinstitutet

There are a range of problems associated with job on call centres. A range of problems associated with the job have become apparent, with time pressure, performance monitoring via computer, monitoring of phone calls, erg...

  • Allan Toomingas, National Institute for Working Life, Work and Health
  • Kerstin Norman, National Institute for Working Life, Work and Health
  • Ewa Wigaeus Tornqvist, National Institute for Working Life, Work and Health
Published: 2006-01-01
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