Musculoskeletal disorders and stress in checkout cashiers 2005

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Creator/Principal investigator(s)

Göran Hägg - National Institute for Working Life, Work and Health

Annika Kihlstedt - National Institute for Working Life, Work and Health

Description

As a complement to an investigation of work movements, the prevalence of musculoskeletal disorders and stress at work was investigated among checkout cashiers in a number of shops belonging to the same company during May 2005. The disorder prevalence was assessed by a NMR-questionnaire form. The stress load was assessed by a stress-energy questionnaire according to Kjellberg and Iwanowski. In addition, questions about stressing factors at work were put. Fifty cashiers from seven shops in a metropolitan area filled in the questionnaire. The cashiers had an average age of 24 years. In spite of this the prevalence of musculoskeletal disorders was quite high. The stress-energy results showed a picture of experienced stress in many subjects but positive energy readings in most subjects. Several operations were experienced as physically straining, especially lifting heavy objects. The behaviour of the customers was the major course for stress. Unfriendly or tardy behaviour, piling up products, complaints about and return of products were mentioned. Bad design or function of the computer system or ot

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Subject area

HEALTH, General health and well-being, Working conditions (CESSDA Topic Classification)
Medical and Health Sciences, Occupational Health and Environmental Health (The Swedish standard of fields of research 2011)

Responsible department/unit

Arbetslivsinstitutet, Work and Health

Creator/Principal investigator(s)

Göran Hägg - National Institute for Working Life, Work and Health

Annika Kihlstedt - National Institute for Working Life, Work and Health

Identifiers

SND-ID: SND 0846

Description

As a complement to an investigation of work movements, the prevalence of musculoskeletal disorders and stress at work was investigated among checkout cashiers in a number of shops belonging to the same company during May 2005. The disorder prevalence was assessed by a NMR-questionnaire form. The stress load was assessed by a stress-energy questionnaire according to Kjellberg and Iwanowski. In addition, questions about stressing factors at work were put. Fifty cashiers from seven shops in a metropolitan area filled in the questionnaire. The cashiers had an average age of 24 years. In spite of this the prevalence of musculoskeletal disorders was quite high. The stress-energy results showed a picture of experienced stress in many subjects but positive energy readings in most subjects. Several operations were experienced as physically straining, especially lifting heavy objects. The behaviour of the customers was the major course for stress. Unfriendly or tardy behaviour, piling up products, complaints about and return of products were mentioned. Bad design or function of the computer system or ot

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Language

Swedish

Time period(s) investigated

2005-05-01 — 2005-05-31

Geographic spread

Geographic location: Sweden

Unit of analysis

Population

Unavailable

Time Method

Funding

National Institute for Working Life, Expertgruppen för ergonomisk dokumentation

Subject area

HEALTH, General health and well-being, Working conditions (CESSDA Topic Classification)
Medical and Health Sciences, Occupational Health and Environmental Health (The Swedish standard of fields of research 2011)

Associated documentation

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Publications

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Kihlstedt, A., & Hägg, G.M. (2006) Cashier work and counter design - video movement analysis, musculoskeletal disorders and customer interaction.

Hägg, G.M., & Kihlstedt, A. (2006) Musculoskeletal disorders and stress in checkout cashiers. Proceedings from IEA-2006, Maastricht, Elsevier, Amsterdam.

Kihlstedt, A., & Hägg, G.M. (2005) Kassörers interaktion med kassa och kunder inom dagligvaruhandeln. Arbetslivsrapport 2005:37. Stockholm: National Institute for Working Life. ISSN 1401-2928
ISSN: 1401-2928

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Version 1.0

Musculoskeletal disorders and stress in checkout cashiers 2005

Suggested citation

Göran Hägg, Annika Kihlstedt. Arbetslivsinstitutet, Work and Health (2015). <em>Musculoskeletal disorders and stress in checkout cashiers 2005</em>. Swedish National Data Service. Version 1.0. <a href="https://doi.org/10.5878/002747">https://doi.org/10.5878/002747</a>

Creator/Principal investigator(s)

Göran Hägg - National Institute for Working Life, Work and Health

Annika Kihlstedt - National Institute for Working Life, Work and Health

Data format / data structure

Numeric

Video

Data collection

Mode of collection: Self-administered questionnaire

Time period(s) for data collection: 2005-05-01 — 2005-05-31

Data collector: National Institute for Working Life, Expertgruppen för ergonomisk dokumentation

Source of the data: Population group

Variables

58

Number of individuals/objects

50

Published: 2007-01-01
Last updated: 2020-01-23