Musculoskeletal disorders and stress in checkout cashiers 2005

SND-ID: SND 0846

Description Data and documentation

Creator/Principal investigator(s)

Göran Hägg - National Institute for Working Life, Work and Health

Annika Kihlstedt - National Institute for Working Life, Work and Health

Description

As a complement to an investigation of work movements, the prevalence of musculoskeletal disorders and stress at work was investigated among checkout cashiers in a number of shops belonging to the same company during May 2005. The disorder prevalence was assessed by a NMR-questionnaire form. The stress load was assessed by a stress-energy questionnaire according to Kjellberg and Iwanowski. In addition, questions about stressing factors at work were put. Fifty cashiers from seven shops in a metropolitan area filled in the questionnaire. The cashiers had an average age of 24 years. In spite of this the prevalence of musculoskeletal disorders was quite high. The stress-energy results showed a picture of experienced stress in many subjects but positive energy readings in most subjects. Several operations were experienced as physically straining, especially lifting heavy objects. The behaviour of the customers was the major course for stress. Unfriendly or tardy behaviour, piling up products, complaints about and return of products were mentioned. Bad design or function of the computer system or ot

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Language

Swedish

Research principal, contributors, and funding

Research principal

Arbetslivsinstitutet

Responsible department/unit

Arbetslivsinstitutet, Work and Health

Funding

  • Funding agency: National Institute for Working Life, Expertgruppen för ergonomisk dokumentation
Protection and ethical review

Data contains personal data

No

Method and time period

Unit of analysis

Population

Unavailable

Time Method

Sampling procedure

Fifty cashiers answered the questionnaire and were recruited from 7 stores in the Stockholm metropolitan area

Time period(s) investigated

2005-05-01–2005-05-31

Geographic coverage

Geographic spread

Geographic location: Sweden

Publications

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Kihlstedt, A., & Hägg, G.M. (2006) Cashier work and counter design - video movement analysis, musculoskeletal disorders and customer interaction.

Hägg, G.M., & Kihlstedt, A. (2006) Musculoskeletal disorders and stress in checkout cashiers. Proceedings from IEA-2006, Maastricht, Elsevier, Amsterdam.

Kihlstedt, A., & Hägg, G.M. (2005) Kassörers interaktion med kassa och kunder inom dagligvaruhandeln. Arbetslivsrapport 2005:37. Stockholm: National Institute for Working Life. ISSN 1401-2928
ISSN: 1401-2928

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Dataset
Musculoskeletal disorders and stress in checkout cashiers 2005

Associated documentation

Version 1.0

Citation

Göran Hägg, Annika Kihlstedt. Arbetslivsinstitutet, Work and Health (2015). <em>Musculoskeletal disorders and stress in checkout cashiers 2005</em>. Swedish National Data Service. Version 1.0. <a href="https://doi.org/10.5878/002747">https://doi.org/10.5878/002747</a>

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Data format / data structure

Numeric

Video

Creator/Principal investigator(s)

Göran Hägg - National Institute for Working Life, Work and Health

Annika Kihlstedt - National Institute for Working Life, Work and Health

Data collection

  • Mode of collection: Self-administered questionnaire
  • Time period(s) for data collection: 2005-05-01–2005-05-31
  • Data collector: National Institute for Working Life, Expertgruppen för ergonomisk dokumentation
  • Source of the data: Population group

Variables

58

Number of individuals/objects

50

Published: 2007-01-01
Last updated: 2020-01-23